Overview

Come join our Trust and Safety organization as a Senior Staff Product Manager and help us ensure that our customers can trust our products, including Quickbooks, TurboTax, Mailchimp, and Credit Karma.

We are looking for someone who has a passion for creating a secure environment for our customers and who can develop innovative solutions for the unique challenges we face.

As a Product Manager, you will be working across our entire product ecosystem, with a focus on creating safer and more secure capabilities to enable our business requirements, and help ensure the safety of our customers.

If you see yourself as a creative problem solver with a passion for innovation -- you'll have the opportunity to make a tremendous impact on our ability to help people be more prosperous and financially free, in a safe and trustworthy manner.

What you'll bring

• Domain expertise in Trust and Safety, or the domains of Identity, Fraud , Risk, or Security
• Technical background as a leader in software engineering is highly desirable
• A strong leader that can lead horizontally with grace, and good communications skills
• Passionate about solving customer problems, with deep domain expertise in complex business areas that establish customer empathy and trust, while minimizing friction for good customers
• A self-motivated person, who can influence and drive cross-functional, cross-geo teams, promoting timely and effective communication
• Strong analytical skills, passionate about analytics and metrics, and able to develop their points of view using a data-backed approach
• Passion for seeking a deep understanding of customer Trust and Safety needs, turning insights into a compelling vision that drives safe and trustworthy product solutions
• Understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal stakeholders as well as external partners and vendors
• Exceptional drive with a learning mindset. Curious, bold, self-aware, and humble
  
  

• Developing and optimizing our methodology for creating safer and more secure capabilities to support our products, including impacting relevant parts of our entire trust and safety product roadmap. You’ll be in charge of generating PRDs, and engaging our internal and external customers as part of the planning cycle
• Create relationships and collaborate with stakeholders in the organization, which may include peer product development teams , data engineering teams, policy and investigation teams, data science teams, and strategic partners across business units to align and help ensure smooth execution of your relevant parts in the trust and safety roadmap
• Prioritizing backlogs and working across teams to drive features and initiatives that improve our Trust and Safety strategy
• Analyzing data to identify key leverage points for improving our Trust and Safety checkpoints and mitigating high-risk activities
• Designing experiments and establishing success metrics to get rapid learning with the aim of creating solutions that solve sensitive Trust and Safety problems
• Presenting regularly to the core leadership team on project deliverables, roadmap status, and challenges in meeting our Trust and Safety goals