עברית
Customer Experience System Integrator
- רמת גן
As part of CX Operations, Tech Ops is responsible for building and maintaining internal systems that power the Customer Experience organization. Our work centers on enhancing usability for both agents and customers, while developing new capabilities to meet evolving business needs.
Our projects require close collaboration with a wide range of departments, including R&D, Product, Marketing, and others — ensuring alignment and innovation across the company.
The System Integrator will support service management, adapting to new business needs—including one-time services, subscription-based services, and automated service fulfillment—while also developing and maintaining automation, data integrations, and agent productivity tools.
This role involves collaboration on projects with an additional Application Developer and Automation Specialist and different departments in Elementor to implement deflection systems and external applications using React and Node.js frameworks (e.g., subscription management apps, escalation apps) that enhance agent efficiency and customer experience.
Work Environment:
What do we do?
Elementor is the leading website building platform for WordPress professionals.
Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.
A new website is created every 10 seconds using Elementor!
Since we launched in Israel in 2016, we have expanded to more than 160 countries, with more than 18M websites powered by Elementor. More than 12% of all websites around the world are built using Elementor!
How do we do it?
At Elementor, we're building the future of web creation.
We believe in empowering both our employees and our users.
Elementor is a place where you can truly grow professionally and personally.
Creativity, friendship, curiosity, motivation, and professionalism are the driving force behind our journey. We take great pride in Elementor's constant scaling
Responsibilities:
- CRM & Service Platform Management:
- System Maintenance & Adaptation:
- Integrations & Development:
- AI & Productivity Tools:
- Collaboration & Optimization:
Requirements:
- 3+ years of experience in system integration, API development, or CRM implementation.
- Proven experience with CRM and service management platforms (e.g., Kustomer, Salesforce, Zendesk, HubSpot, Freshdesk).
- Expertise in RESTful APIs, webhooks, and middleware integration.
- Strong background in data migration, workflow automation, and system architecture.
- Proficiency in scripting languages (Python, JavaScript, React and Node.js, or similar).
- Experience working with service fulfillment models, including subscription-based services and automated claim/complete processes.
- Familiarity with authentication protocols (e.g. JWT) and security best practices.
- Strong analytical and problem-solving skills, with an ability to troubleshoot and optimize complex systems.
- Excellent cross-team collaboration and communication skills, with experience working alongside engineering, support, and product teams.
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