Professional Services Engineer

Overview

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing

.
"DDN's A3I solutions are transforming the landscape of AI infrastructure." – I

D

C “The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVID

IA
DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confiden

ce.
Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data managem

ent.
Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data sto

rage.Job Descri

ptionWe are currently seeking a Post Sales Engineer to join our team at DDN in Is

• rael.Install, optimize DDN’s High-Performance Storage “EXAScaler” solutions (powered by Lustre File System) for Prospects and Customers in the re
• gion.Train Partner and End-User on the EXAScaler Solution that has been depl
• oyed.Benchmark the said EXAScaler Storage Solution with industry-standard HPC I/O tools such as FIO, IOR, IOZONE, MDT and across the Cluster of HPC / Ai CPU-GPU Compute N
• odes.Troubleshoot, when necessary, I/O errors at the file level and at the block l
• evel.The applicant will be interacting with several DDN Departments like Presales, Global Education, L1/L2 Support and Storage / Parallel File System Subject Matter Experts based in the F
• ield.Applicants will receive technical training from DDN Storage exp
• erts.Provide post-implementation support for customers to solve technical issues on storage hardware and software prod
• ucts.Develop innovative, customized solutions to meet customers’ business n
• eeds.Clearly communicate complex technical topics to the varied knowledge levels of external custo
• mers.Manage customer relationship post-sale to ensure the highest caliber customer satisfac
• tion.Develop positive and trustworthy relationships with custo
• mers.Collaborate with sales and engineering teams for problem resolu
• tion.Share best practices with Technical Support Center staff and learn about new technologies and storage applicat
• ions.Review open tickets for the customers in the Region for the fastest resolution and ensure customers get regular updates regarding case st
• atus.Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and serv
• ices.Escalate cases to other more senior Technical Support Engineers when problem is too complex or falls out of area of exper

tise.Qualifications for this role

• are:Exceptional customer service sk
• ills.Gain knowledge and expertise through hands-on experience, self-study, and through a variety of training and learning environm
• ents.Ability to multi-task and manage competing priorities, ensuring all objectives are accompli
• shed.Good understanding of the technical fundamentals of the system infrastructure including open system platforms (especially Linux) and networ
• king.Excellent troubleshooting sk
• ills.Very good command of Linux OS (RHEL Certification is requi
• red).Experience with any of the following is much appreciated: Python, Pearl, S
• hell.Experience with Storage sy
• stemsExperience with Lustre or another Parallel File System is highly appreci

ate

d.
DDNOur team is highly motivated and focused on engineering excel

lence.We look for individuals who appreciate challenging themselves and thrive on curi

osity.Engineers are encouraged to work across multiple areas of the co

mpany.We operate with a flat organizational stru

cture.All employees are expected to be hands-on and to contribute directly to the company’s mi

ssion.Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are impo

rtant.All engineers and researchers are expected to have strong communication s

kills.They should be able to concisely and accurately share knowledge with their team

mates.
Interview P

rocess:
After submitting your application, the team reviews your CV and statement of exceptional work. If your application passes this stage, you will be invited to a 30-minute interview (“phone interview”) during which a member of our team will ask some basic questions. If you clear the initial phone interview, you will enter the main process, which consists of four technical int

• erviews:
  Coding assessment in a language of you
• r choice.Systems design: Translate high-level requirements into a scalable, fault-tolerant
• service.Systems hands-on: Demonstrate practical skills in a live problem-solving
• session.Project deep-dive: Present your past exceptional work to a small
• audience.Meet and greet with the wi
• der team.Our goal is to finish the main process within
• one week.We don’t rely on recruiters for ass
• essments.Every application is reviewed by a member of our techni

cal team.
DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or