Customer Support Specialist

FinBot, part of Guideline group (traded on the Tel- Aviv stock exchange), is a FinTech solution designed to assist accountants and tax experts in improving and simplifying their day-to-day processes.

FinBot is the leading FinTech accounting manager solution in Israel. We provide an end-to-end B2B solution for Accountant Firms. Our SAAS solution offers the CPA the automation of complex processes, including Income invoices, Expense management, Tax payment, Tax Reports, Automatic (OCR) invoice processing, and much more, covering all aspects of financial management.

For more information about our company, please visit our LinkedIn page: https://www.linkedin.com/company/fin-bot/

We seek a dedicated and proactive Customer Support Specialist to join our team. In this role, you will work closely with customers to help them solve problems and improve their experience while using our product, troubleshoot issues, and provide insightful feedback to our product and support teams.

Key Responsibilities:

• Communicate with customers through phone, email, and chat to provide exceptional service.
• Address customer inquiries with knowledgeable answers about our products and services.
• Troubleshoot and resolve basic technical issues on Windows platforms.
• Maintain accurate and detailed records of customer interactions and solutions.
• Collaborate with team members to ensure seamless customer experiences.

Requirements:

• 1-2 years of relevant experience in customer support or a similar role (advantage).
• Excellent phone etiquette with outstanding verbal, written, and interpersonal skills.
• Ability to multitask, prioritize, and organize workload effectively.
• Quick learner with a strong attention to detail.
• Self-managed while thriving in a team-oriented environment.

Advantage:

• Knowledge and understanding of accounting

Join our team and become a part of our commitment to providing outstanding customer support. As a Customer Support Specialist, you will have the opportunity to make a significant impact on our customers' satisfaction and contribute to the success of our services.