Customer Excellence & Field Lead

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

We are looking for a Customer Excellence & Field Lead —someone with strong business acumen, deep market understanding, and the ability to collaborate, coach, and elevate performance.

The role consists of approximately 60% fieldwork, including close support and coaching the team, and 40% office-based work focused on strategy, analysis, and collaboration with internal stakeholders.

Please note - This is not a people management role, but a key position that works closely with the sales force to guide, support, and optimize field execution in collaboration with internal stakeholders.

Key Accountabilities

• Act as a strategic partner to the sales team—monitoring field execution, identifying gaps, and providing coaching to optimize performance.
• Design and deploy impactful customer engagement strategies in alignment with commercial objectives.
• Collaborate with Marketing, Medical, Market Access, and Data teams to ensure cohesive and compliant field execution.
• Collect and synthesize field insights to inform internal stakeholders and enhance brand strategy.
• Lead implementation and adoption of digital tools and data-driven decision-making in the field.
• Support account planning, customer segmentation, and tracking of key metrics to maximize impact.
• Improve processes and innovate e.g., understanding of automation options to drive efficiencies
• Serve as a role model for compliant, patient-centric engagement, respecting Medical Independence at all times.
  
  

Job-specific Competencies & Skills

• Strong field understanding and hands-on experience in customer engagement.
• Analytical mindset with ability to interpret sales and engagement data.
• Excellent coordination and cross-functional collaboration skills.
• High learning agility and adaptability in dynamic environments.
• Digital fluency and ability to translate tools into actionable field practices.
• Integrity, compliance orientation, and a genuine team player.
  
  

Education

• Bachelor’s degree in Life Sciences, Business, Marketing or related field (advanced qualifications are a plus).
• Medical/scientific knowledge of therapeutic areas and treatment pathways.
  
  

Candidate’s Profile

• Proactive, strategic, and highly collaborative professional with experience in pharmaceutical sales, commercial excellence, or field force effectiveness.
• Able to coach, influence, and inspire teams without direct managerial authority.
• Passionate about data, performance improvement, and customer engagement.
• Clear communicator with strong stakeholder management skills.
  
  

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!