IT Specialist

Liquidity is the largest tech-enhanced financial asset management firm in the world. With $2.5B AUM across funds focused on North America, Asia-Pacific, Europe, and the Middle East. Liquidity operates globally with offices in Tel-Aviv, Abu Dhabi, New York, London and Singapore.

The firm’s patented machine learning and decision science technology enables it to deploy more capital through more deals faster than any firm in capital markets history, establishing it as the fastest-growing provider of non-dilutive and equity financing to mid-market and late-stage companies. Liquidity is backed by leading global financial institutions including Japan’s largest bank, MUFG, Spark Capital, and KeyBank Asset Management.

Liquidity offers a dynamic and fast-paced work environment. With an open-door policy and a commitment to high standards, the company is growing rapidly and seeks team members who aspire to grow alongside it.

About the role:

As an IT Specialist at Liquidity, you will have the opportunity to learn and grow as part of a tight-knit team, working closely with the IT Manager as well as other teams. You will provide ongoing IT support services to our global team while working on projects to improve our network and end-user productivity.

Responsibilities

• Work closely with Liquidity leadership and others in maximizing the operational effectiveness of the end-user experience
• Configure, install, and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals
• Follow and build standard IT procedures, log all IT interactions
• Create and maintain SLAs, technical documentation, and end-user training & knowledge base
• Provide IT support to all Liquidity employees, worldwide
• Liaise with vendors and team members for problem resolution
• Maintain hardware and software inventory, manage IT procurement
• Conference room troubleshooting and maintenance
• Support IT projects, deploy new IT systems and services, and define, design, and implement technology solutions

Qualifications

• 5+ years experience of IT support
• At least 4 years of experience with User Management Cloud tools: Azure, Intune, Google Workspace and Apple business manager
• At least 4 years of experience with resolving users' tickets in a dedicated ticketing system
• Work experience in a hybrid operating system environment
• Motivation to grow, learn, and think outside the box
• Fluent spoken English
• Problem-solving skills in a complex technical environment
• Service- and people-oriented
• Open-minded and team player
• Able to work in a dynamic work environment and under pressure
• Experience as an IT Specialist at a global level - an advantage