Technical Support Engineer (Part-Time, 50%)

PubPlus is looking for a Technical Support Engineer (50%) to provide high-quality support to our internal teams and external partners. You will troubleshoot technical issues, ensure smooth system operations, and assist with platform optimizations.

Key Responsibilities

• Excellent English communication skills with the ability to explain technical concepts to non-technical
• Provide technical support for internal teams and partners, ensuring seamless platform functionality.
• Diagnose and resolve software, network, and integration-related issues.
• Collaborate with R&D and Product teams to escalate and resolve complex problems.
• Monitor system performance and proactively identify potential issues.
• Support the Account Managers with the technical aspects of partner onboarding and offboarding processes.
• Maintain detailed documentation of common issues, solutions, and troubleshooting steps.
• Provide technical guidance to non-technical stakeholders when needed.
• Support onboarding and training for new users on internal tools and platforms.
• Manage user permissions and access to the platform, including Business Managers across various platforms.
  
  

• B.Sc (or current student) in Industrial Engineering, Information Systems, Computer Science, or a related field.
• 1-3 years of experience in a technical support, IT, or helpdesk role- advantage
• Familiarity with SQL and NoSQL databases
• Familiarity with Facebook/Google/Pinterest Business Manager - advantage
• Strong troubleshooting skills in web applications, APIs, and integrations.