Customer Success Representative / Client Operations Manager

Customer Success Representative / Client Operations Manager (Netanya)

Entry-Level or Second Position | B2B | Fintech | Full-Time, Office-Based

We are a new, fast-growing digital payments company — officially licensed by the Ministry of Finance as Israel’s 4th credit card brand, competing head-to-head with Max, Isracard, and CAL.

We’re hiring a motivated and service-oriented Customer Success Representative / Manager to lead client relationships and manage the day-to-day operational success of our B2B customers.

This role is ideal for individuals with initial experience in sales, service, or client-facing roles, or for graduates and discharged soldiers looking to build a career in the business world.

• Managing long-term relationships with existing B2B clients – 100% Hebrew-speaking Israeli businesses
• Acting as the main point of contact for client needs, follow-ups, and support
• Handling onboarding processes, ongoing usage questions, and service requests
• Working closely with internal teams: operations, credit, finance, and tech support
• Making sure every customer is achieving success with our payment platforms
• Proactively identifying opportunities for product upgrades or improving satisfaction
• Managing client accounts via phone, WhatsApp, Zoom and CRM systems
• Tracking feedback, resolving operational issues, and preventing churn

• Full onboarding and training – no experience in fintech required
• Structured growth path: move up to Field Customer Manager, Partner Manager, or Strategic Accounts
• A strong, professional team (ages 22–50) in a supportive, startup environment
• Prime location – just a 3-minute walk from the train station in Netanya (Poleg)
• Israel’s newest licensed credit brand and a market disruptor in the digital payments space

• Base salary: ₪8,000
• Target earnings: ₪9,500–₪10,500 per month (based on client satisfaction and retention KPIs)
• Bonuses for upsells, renewals, and positive client feedback

• Some background in customer service, sales, or operational support – an advantage
• Business-level communication skills and ability to build client trust
• Organized, responsive, and solution-oriented mindset
• Comfortable using digital tools (CRM, email, chat, Zoom, etc.)
• High motivation, professional attitude, and willingness to grow
• Hebrew fluency – spoken and written. English is a plus

• Experience in credit, clearing, billing, fintech, or working with SMBs
• Familiarity with client operations, collections, or account handling
• Previous work with small to medium business clients in Israel

Suitable for those looking to enter the business-finance space, learn real client management skills, and grow with a successful new venture.