Director of Operations

Description

Helfy is a leading global telehealth platform, connecting patients with doctors for online prescriptions and consultations. As a fast-growing and profitable company, we are redefining digital healthcare by delivering accessible, affordable, and personalized medical solutions. Our mission is to empower individuals worldwide to take control of their health easily, efficiently, and with confidence.

About The Role

We are seeking an experienced and hands-on Director of Operations to lead and grow our dynamic Operations team. This is a high-impact role that requires operational excellence, cross-functional collaboration, and a proactive mindset. You will be responsible for managing daily operations across our three key stakeholders: patients, doctors, and pharmacies. You will work closely with Product, Development, Customer Support, and external partners, including Uber and European pharmacies.

Responsibilities

• Lead, coach, and scale the Operations team.
• Ensure efficient onboarding and support of doctors and pharmacy partners across Europe.
• Oversee pharmaceutical logistics – inventory, deliveries, issue resolution, and communication with vendors.
• Manage operational readiness and coordination for collaborations (e.g. Uber).
• Work closely with Customer Support to monitor feedback and proactively resolve service-related issues.
• Identify and improve processes to ensure seamless end-to-end experiences for patients.
• Collaborate with product managers and developers to build tools, dashboards, and workflows.
• Analyze the root causes of issues, including returned products, stock shortages, and delays.
• Drive initiatives to improve partner satisfaction and operational KPIs.
  
  

• 4+ years of operational management experience within a global B2C company with over 50,000 paying customers per month.
• Proven experience managing teams and external partners in high-growth environments.
• Strong understanding of pharmacy operations, healthcare processes, and customer success – an advantage
• Excellent communication skills in English - must. German - must. French - an advantage
• Tech-savvy and able to work closely with product and development teams.
• Hands-on, solutions-oriented, detail-driven, and able to thrive in a fast-paced startup environment.
• Strong leadership and ownership mindset – someone who gets things done.
• Global customer support experience – a strong advantage