Operations and Service Team Lead JB-26493

About us:

At Cal, we believe in the power of change. We lead innovations and initiate countless transformations.

We are shaping the future of payments, influencing and improving the reality for hundreds of thousands of customers and businesses in Israel.

We believe in our people, encourage professionalism, excellence, personal development

and we're dedicated provide the best employee experience.

We invite you to join the transformation and take part in shaping our shared story.

About the role:

An amazing opportunity to join a growing department in an impactful role, managing a team of representatives and leading the development and implementation of operational processes.

• Managing a team of vehicle financing operations and service representatives, including recruitment and employee training

• Providing personal and professional guidance while motivating the team to achieve targets

• Developing and implementing operational and service processes, procedures, and workflows

• Initiating and overseeing work processes such as loan documentation, lien registration and removal, insurance policy tracking, and handling loan lifecycle events

• Collaborating with various internal and external stakeholders, including sales representatives, car dealerships, collections, and more

• Conducting assessments, developing, and optimizing new processes and products within the department

Requirements:

• Experience in operations and customer service

• 3+ years of experience managing a service/ operations team

• Technical orientation

• Proven experience in implementing system and process improvements

• Experience in vehicle financing- Significant advantage