CX Quality Assurance & Content Manager

Hey, we’re amp, and we’re starting the fitness evolution.

Forget the guesswork, the clutter, and the compromises — amp brings full-body, AI-powered workouts straight to your home. With intelligent resistance, expert-led programs, real-time progress tracking, and a sleek, space-saving design, we make high-performance training part of everyday life.

Our Mission?

To help people live longer, stronger lives by making strength training effortless, effective, and built around you. We’re a team of 120+ passionate minds—designers obsessed with every detail, engineers solving real problems, and training experts who know that consistency beats intensity. We’ve brought together talent from Apple, DraftKings, Nike, Spotify and Meta, all with one goal: redefining strength training from the ground up. amp isn’t just a product—it’s a new standard. We built amp because strength training should fit your life, not the other way around.

Where We Are Now?

Over the past four years, we’ve developed a next-generation strength training system designed for personalized, intelligent workouts. After a successful soft launch, we’re scaling fast with a cutting-edge D2C e-commerce platform built for massive growth. Now, we’re looking for top-tier talent to help shape the future of strength training.

Are you in?

Location: Tel Aviv

About the Role:

As the Customer Experience QA & Content Manager, you will be the architect of our quality assurance framework and play a critical role in how we scale our customer support operations. You’ll work closely with BPO partners, internal stakeholders, and product teams to ensure our support interactions are consistent, brand-aligned, successful and deeply customer centric.

Responsibilities:

• Design & implement QA programs across internal and BPO support teams
• Build scorecards and quality monitoring tools tailored to each support channel (chat, email, voice, social media etc..)
• Create and execute a scalable implementation plan for QA processes across a multi-site operation
• Leverage AI-powered tools to expand audit coverage, improve scoring accuracy, and optimize team productivity
• Collaborate with all company stakeholders i.e. training, operations, product teams, etc… to optimize content and workflows
• Conduct regular calibrations with BPO partners to ensure consistency and quality alignment
• Generate insights from QA reviews and share actionable feedback with leadership
• Monitor trends in support interactions and recommend process or product improvements

Requirements:

• 3+ years of QA or content management experience in a BPO or outsourcing environment
• Proven experience in building QA frameworks, scorecards, and SOPs from the ground up
• Proficiency with AI tools and automation platforms to streamline QA processes and boost coverage (e.g., generative AI, auto-QA, GPT-based systems)
• Deep understanding of customer support KPIs and quality assurance methodologies
• Strong project management skills and experience driving initiatives to completion
• Excellent communication and presentation abilities
• Experience with QA platforms (e.g., MaestroQA, Playvox, Observe.AI) is a big plus
• Passion for customer experience, continuous improvement, and operational excellence
• Familiarity with CX platforms (e.g., Zendesk, Intercom, Gorgias)