Tier 1 Customer Support

As a Tier 1 Customer Support at WINT, you will be the first point of contact for technical support, ensuring the seamless operation of our water intelligence and leak prevention platform. You will troubleshoot technical issues, respond to inquiries, and escalate complex cases to higher-tier engineers. This role requires strong problem-solving skills, excellent communication, and a customer-centric approach to support.

Responsibilities

• :Provide first-line technical support to customers and internal teams via tickets, emails, and calls
• .Troubleshoot and resolve technical issues related to WINT’s platform, including connectivity, sensors, and data anomalies
• .Escalate complex cases to Tier 2, ensuring accurate documentation
• .Guide customers in using the WINT platform, helping them interpret data insights and optimize water efficiency
• .Collaborate with internal teams (engineering, product, and operations) to address recurring issues and improve system performance
• .Maintain detailed documentation of support interactions, troubleshooting steps, and resolutions
• .Continuously expand knowledge on WINT’s technology, IoT-based water management, and best practices

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Requirement

• s:1-2 years of experience in technical support, IT helpdesk, NOC, or a similar rol
• e.Basic understanding of networking protocols (Wi-Fi, TCP/IP, VPN) – an advantag
• e.Experience with IoT systems or smart sensors is a plu
• s.Strong troubleshooting skills with a structured approach to problem-solvin
• g.Excellent communication skills in English & Hebrew (written and verba
• l)Customer-focused mindset with a passion for delivering high-quality suppor
• t.Ability to work in a dynamic environment and adapt to new technologies quickl
• y.Experience with ticketing systems like Salesforce or Jira is an advantag