Enablement Operations Specialist- Temporary position

Operations Specialist – Education Services (Maternity Leave Replacement)

Location: Hybrid | Temporary position

We’re looking for an experienced Operations Specialist to join a global Field Operations organization for a maternity leave replacement. This role plays a key part in supporting internal teams, partners, and customers within a growing Education Services group. You’ll manage day-to-day operations across learning systems, online platforms, customer support, logistics, and documentation.

What you’ll be doing:

• Provide operational support for enterprise learning management systems (LMS), including course/cohort/user management, troubleshooting, and enforcing best practices.
• Deliver high-quality customer support across LMS, Academy, ILTs, and other education platforms.
• Manage operations of the online training store – including purchases, products, vouchers, troubleshooting, and content updates.
• Support certification program logistics – coupon creation, badging, online store maintenance, and page updates.
• Perform Salesforce.com tasks – training requests, quotes, contacts, lead queues, and support cases.
• Coordinate with vendors and developers.
• Handle logistics for instructor-led training – invitations, account setup, welcome emails, moderation, surveys, etc.
• Build and update digital sales kits using an internal asset management tool.
• Maintain and manage SharePoint sites for internal resources.

What we’re looking for:

• Experience in the tech industry.
• 3+ years in similar operational roles (LMS, e-commerce, CRM).
• Fast learner with the ability to work across multiple teams in a matrixed organization.
• High attention to detail and a drive for delivering high-quality output.
• Strong troubleshooting skills and independent problem-solving ability.
• Excellent English communication skills – written and verbal.
• Proficiency in Microsoft Office Suite: Outlook, Excel, Word, PowerPoint.
• Availability to work 2–3 evenings per week (~6–8pm).

Nice to have:

• Experience managing training activities for customers or partners.
• Familiarity with LMS platforms such as Moodle and Brainshark.
• Hands-on experience with e-commerce platforms (WordPress/WooCommerce).
• Professional experience working with Salesforce.com and SharePoint.