Technical Support Specialist

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Job Description

Job Title

Technical Support Specialist

Job Description

Job title:

Technical Support Specialist

Your Role

In this role you will support the Israeli install base by installations, upgrades, and product issues.

You will be part of the Israel Service Engineer support team for a complex enterprise system in the medical devices domain. The team is part of S&SD (Service and Solution Delivery) and responsible for product support in all levels, starting from the interface and up to the end user.

Responsibilities

• Responsible for on boarding customer-specific configurations, Integrations and business requirements for new and existing customers.
• Responsible for on premise software upgrades for complex environments
• Ensure successful ongoing operations with knowledge transfer to customers.
• Utilize experience and knowledge of resolving complex problems.
• Learn, implement and teach best practices for implementation and configuration of company products.
• Develop software, tests and tools to ease integration in professional service field.
• Produce and review product documentation and training materials to ensure content accuracy and supportability of company products.
• Transfer customer specific knowledge and documentation to the support team post successful customer on boarding.
  
  

You're The Right Fit If

• Bachelor’s degree in software engineering/computer science
• At least 3 years of experience within a similar role – mandatory
• Work experience with VM, MS servers, network, storage, Oracle (Infrastructure and SQL)- mandatory
• At least 3 years of experience with Windows based systems- mandatory
• Excellent verbal and written communication skills with English fluency
  
  

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Onsite roles require full-time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
  
  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Apply Now

Embrace the unexpected

Over 125 years ago, Frederik and Gerard Philips started a small light bulb company in Eindhoven.

Little did they realize that it would become a global force of innovation, committed to improving billions of lives worldwide. But it did.

Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.

We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while tranforming themselves personally and professionally.

Working at Philips is more than a job. It's an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.