FSM Program / Project Deployment Manager

Join Our Transformation Journey: FSM Program / Project Deployment Manager

At KONE, we're reshaping the future of service delivery with Field Service Management (FSM)—a powerful new way of working that integrates real-time data, digital tools and human collaboration. We’re looking for a passionate and strategic FSM Program / Project Deployment Manager to help drive this transformation forward across the organization.

This isn’t just a role. It’s a mission to redefine how we serve our customers, support our field teams and enable smarter, faster, more connected service operations.

Your Key Responsibilities:

• Lead the deployment of FSM programs across multiple markets and regions.
• Drive end-to-end project execution, aligning timelines, resources, and deliverables with global service transformation goals.
• Translate business needs into actionable plans, embedding operational and commercial requirements into each deployment.
• Monitor benefit realization, analyzing service performance and financial impact throughout all phases.
• Champion data integrity, leveraging your expertise in KONE tools and systems to ensure data quality and lead master data cleansing efforts.
• Be a change leader, actively engaging local leaders, supervisors, and technicians in the transformation journey.
• Own program/project scope, schedule, and budget, ensuring accountability from planning through implementation.
• Manage program deliverables in alignment with transformation objectives and facilitate integrated planning with all key stakeholders.
• Provide continuous program oversight, ensuring transparent and proactive stakeholder communication throughout the lifecycle.
• Ensure market readiness, supporting the adoption and sustainable implementation of FSM in regional and local teams.
  
  

• Solid background in program or project management, especially in service delivery or technical transformation
• Understanding of field service operations
• Analytical mindset with the ability to track KPIs, data quality, and financial performance
• Comfortable leading change management efforts and driving engagement across diverse roles and regions
• Excellent communication and stakeholder management skills, from field operations to executive leadership