FSM Program / Project Deployment Manager

Join Our Transformation Journey: FSM Program / Project Deployment Manager

At KONE, we're reshaping the future of service delivery with Field Service Management (FSM)—a powerful new way of working that integrates real-time data, digital tools and human collaboration. We’re looking for a passionate and strategic FSM Program / Project Deployment Manager to help drive this transformation forward across the organization.

This isn’t just a role. It’s a mission to redefine how we serve our customers, support our field teams and enable smarter, faster, more connected service operations.

Your Key Responsibilities:

• Lead the deployment of FSM programs across multiple markets and regions.
• Drive end-to-end project execution, aligning timelines, resources, and deliverables with global service transformation goals.
• Translate business needs into actionable plans, embedding operational and commercial requirements into each deployment.
• Monitor benefit realization, analyzing service performance and financial impact throughout all phases.
• Champion data integrity, leveraging your expertise in KONE tools and systems to ensure data quality and lead master data cleansing efforts.
• Be a change leader, actively engaging local leaders, supervisors, and technicians in the transformation journey.
• Own program/project scope, schedule, and budget, ensuring accountability from planning through implementation.
• Manage program deliverables in alignment with transformation objectives and facilitate integrated planning with all key stakeholders.
• Provide continuous program oversight, ensuring transparent and proactive stakeholder communication throughout the lifecycle.
• Ensure market readiness, supporting the adoption and sustainable implementation of FSM in regional and local teams.
  
  

Skills & Experience We’re Looking For:

• Solid background in program or project management, especially in service delivery or technical transformation
• Understanding of field service operations
• Analytical mindset with the ability to track KPIs, data quality, and financial performance
• Comfortable leading change management efforts and driving engagement across diverse roles and regions
• Excellent communication and stakeholder management skills, from field operations to executive leadership
  
  

Why FSM? Why Now?

FSM isn’t just a tool—it’s a game changer.

It empowers our technicians with real-time scheduling and mobile access to all the data they need. It enables supervisors and coordinators to manage exceptions and field operations with transparency and agility. It unites customer service, sales, and operations to deliver outstanding, proactive service experiences.

With FSM, we’re building the future—faster, smarter, and together.

Ready to lead this change?

Apply now and become a key part of the most impactful transformation in our service transformation.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers