עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Support Team Lead

Dialog

תל אביב - יפו

Support Team Lead

Dialog

תל אביב - יפו
היברידית
12,000-18,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

A startup company in the Security domain has developed an advanced AI-powered protection platform designed to shield users from evolving threats, online fraud, and to provide comprehensive protection for all of their digital assets.

The company offers a wide range of products including identity protection, anti-phishing, VPN, parental controls, password manager, and more. Additionally, it provides SDK solutions to over 20 partners and scans more than 2 billion files daily.

Currently, over 25 million monthly active users use the antivirus solution, which is part of a comprehensive product suite.

The company is headquartered in Tel Aviv, conveniently located near a train line, operates in a hybrid model with two work-from-home days per week, and has a team of around 70 employees.

Responsibilities-

Lead, mentor, and inspire a team of support specialists to deliver exceptional customer service.
Respond to and resolve customer issues across public-facing channels, including email, Trustpilot, app stores, and social media.
Optimize support protocols to drive deeper user engagement and satisfaction.
Analyze customer feedback and transform insights into actionable business recommendations.
Collaborate with cross-functional teams to align messaging and enhance the overall customer experience.
Define, monitor, and report on support KPIs to ensure consistent performance and growth.

Requirements-