Customer Support Specialist

Customer Support Specialist

Autosoft -   Retail& ERP solutions company, provides financial  & Retail solution for businesses.

About The Position:

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

What you’ll be doing:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.

Maintain a high level of product knowledge to effectively address customer questions and concerns.

Document all customer interactions and resolutions accurately and thoroughly in the company's CRM system.

Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.

Requirements:

• High level Hebrew speaker - both verbal and written.
• Provide independent and high-quality responses to our customers via phone and email
• Identify customer needs and helping customers use specific features
• Analyze and reporting product malfunctions
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Identify process and product inefficiencies, gather feedback, data and examples from customers and agents
• Service-oriented personality with a can-do attitude
• Detail-oriented and capable of handling multiple responsibilities.
• problem solving / troubleshooting skills
• Familiarity with our industry is a plus

The job includes great personal and professional growth opportunities