Technical Support Specialist

This is a full-time remote role for a Technical Support (Tier-2) Specialist at DOKKA

Company Description

DOKKA is the leading accounting automation platform that transforms traditional finance teams into streamlined, AI-powered powerhouses. By significantly reducing time spent on repetitive tasks, DOKKA empowers over 3,500 companies—including NASDAQ-listed enterprises—to achieve unmatched precision and efficiency in their accounting operations. DOKKA’s cutting-edge platform features two core modules: Accounts Payable (AP) Automation and Financial Close Automation, reshaping the landscape of modern finance.

Job Description:

As a Technical Support Specialist for DOKKA, You’ll work closely with customers and internal teams (CS, R&D, Product) to resolve technical problems efficiently, analyze logs, and support API-based integrations to provide a seamless user experience.

Key Responsibilities:

• Focus on troubleshooting, setup, and maintenance of platform integrations.
• Diagnose and resolve technical issues through log analysis, error tracking, and collaboration with engineering teams.
• Use Postman and other tools to test and validate API requests, including communication issues.
• Leverage Python scripting skills to automate tasks and troubleshooting issues.
• Perform database queries to troubleshoot and validate data consistency and data-related issues.

Requirements:

• Ability to analyze logs, identify trends, and troubleshoot complex issues within a SaaS platform.
• Familiarity with database queries (e.g., SQL) to support data analysis and troubleshooting.
• Assist clients in resolving integrations, connection or data sync issues.
• Understanding of web technologies (HTTP, REST APIs, JSON)
• Hands-on experience with Postman for API testing.
• Excellent communication skills, with the ability to explain technical details clearly to non-technical users.
• Excellent Hebrew and English language skills, Russian is a big plus

Preferred Qualifications:

• Previous experience in technical support to clients
• Understanding of business processes, ERP systems or accounting workflows,
• Familiarity with cloud platforms and DevOps tools relevant to SaaS applications.
• Proficiency in Python for troubleshooting, debugging, and scripting.