Collections Specialist

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

We are looking for a Collections Specialist to join our team. In this role, you will work closely with external collection agencies, lawyers, and accountants to understand the reasons behind collection notices, review documents, and investigate outstanding accounts to ensure accurate and timely resolution.

You will report directly to a Support Manager and play a critical role in maintaining smooth financial operations.

Responsibilities:

• Communicate with external collections agencies to understand and resolve collection notices
• Analyze and review documents, ensuring accuracy and compliance
• Investigate the reasons for overdue accounts and collaborate with internal teams (Finance, Legal) to resolve issues
• Track and report on collection cases, identifying patterns and opportunities for process improvement
• Work with customers, as needed, to gather additional information or resolve disputes
• Maintain clear and organized records of all investigations and communications
  
  

Requirements:

• High level of English is a must!
• Strong analytical skills and attention to detail
• Comfortable working with external partners, including collection agencies, lawyers, and accountants, especially internationally
• Ability to work independently and manage multiple cases simultaneously
• Previous experience in fintech or with international clients is an advantage
  
  

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!