Director of Operations

Operations Director – Digital Signage & Retail Technology

Location & Employment

📍 Location: Tel Aviv

🕒 Full-time | 100% from office, with flexibility to work from home up to 1 day per week

About Us

We’re an innovative company at the intersection of digital signage, retail technology, and smart content systems. We deliver full-stack solutions to leading retail clients, combining proprietary hardware kits, software like our Shelfer system, and nationwide technician management.

Our clients include global retail brands and large Israeli chains — and we’re growing fast.

The Opportunity

We’re looking for a hands-on Operations Director to lead our operational team and own the full lifecycle of installations, service coordination, logistics, supplier relationships, and billing accuracy.

This is a critical leadership role bridging the gap between Account Executives, Support, Project Management, and field service partners.

What You’ll Do

Operational Oversight

- Supervise a team of 5: Support Agent, Project Manager, Operations Manager, 2 Kit Experts

- Oversee all support ticket flows, installation requests, service calls, and technician dispatches

- Ensure smooth process execution using Monday.com and Priority ERP

Project & Client Coordination

- Coordinate timelines and handovers with Account Executives

- Monitor and guide large-scale or international installations

- Escalate and follow up on complex or multi-phase rollouts (especially Shelfer-related)

Supplier & Inventory Management

- Approve and issue Purchase Orders via Priority ERP

- Coordinate delivery of equipment with vendors and technicians

- Monitor physical inventory status (replenishment and accuracy)

- Ensure that goods are logged in Priority for accounting purposes (required for vendor payment)

Reporting & Billing Accuracy

- Conduct weekly reviews of completed service calls

- Confirm documentation: installed parts, system numbers, photos, and billing tags

- Finalize calls for finance by changing status to “Closed by Operations”

- Review and submit monthly support bonuses (KPI-based) for payroll

Cross-Functional Communication

- Lead bi-weekly reviews with Account Executives to review and resolve open service orders

- Collaborate with Project Manager and Support Agent to define and uphold processes

- Escalate exceptions, delays, or client-specific issues as needed

Must-Haves

- Minimum 3 years of experience in operations/project management

- At least 3 years of direct managerial experience (managing 3+ team members)

 [Note: Military/IDF command roles will not be considered for this requirement]

- Hands-on experience with Priority ERP (especially purchasing and service modules)

- Background in Retail or RetailTech environments (client- or tech-facing)

- Experience working with Monday.com or similar platforms

- Strong process orientation, accountability, and clear written communication

- Professional-level English (reading/writing/speaking in work contexts)

Bonus Points

- Experience coordinating field service teams or technician networks

- Passion for clean documentation and proactive follow-up

- Calm, grounded personality with the ability to manage both pressure and people

- You enjoy taking ownership and finding practical, efficient solutions to messy problems

How to Apply

Please apply by filling the application form- https://forms.monday.com/forms/cf20a0da9af39ee0dc32554df4588cc3?r=use1