Help Desk Specialist

Join MIS Implants, a global leader in dental implant solutions!

We are looking for a dedicated and service-oriented Help Desk to provide technical support and IT solutions across our organization. This role involves troubleshooting, maintaining IT infrastructure, and ensuring seamless operation of hardware, software, and network systems.

Key Responsibilities:

• Provide technical support to end-users, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computers, mobile devices, printers, and other peripherals.
• Manage Active Directory, including user creation, terminations, and access control.
• Support and troubleshoot Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, etc.).
• Monitor and resolve IT service requests through ServiceNow or SpiceWorks.
• Implement and enforce IT security policies and best practices.
• Assist in IT asset management, including hardware/software inventory tracking.
• Collaborate with global IT teams on system upgrades and corporate IT projects.
• Provide training and guidance to employees on IT tools and policies.

Requirements:

• 1-2 years of experience in IT support or a related field.
• Technical training or certifications (Microsoft certifications – an advantage).
• Strong knowledge of Windows OS, networking, and troubleshooting methodologies.
• Experience with Active Directory management.
• Familiarity with Microsoft 365 applications and IT service management tools.
• Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
• Fluent English (additional languages – an advantage).
• Strong organizational skills and the ability to manage multiple tasks efficiently.

About MIS Implants:

With 30 years of expertise in dental implants, MIS Implants is now part of the Dentsply Sirona Group, has been developing and producing advanced products and innovative solutions,

aimed to simplify implant dentistry.

Through state-of-the-art production facilities, MIS offers a comprehensive range of high-quality dental implants and digital dentistry services.

are successfully used worldwide, delivering exceptional experiences to dental professionals and patients alike.

📩 Ready to join a global team and take your IT career to the next level? Apply now!