Technical Support Engineer

BOLD is a well-funded leading startup that provides intelligence and law enforcement organizations cutting edge machine and deep learning analytics applications that empower the users to derive actionable insights from complex data and achieve their most challenging operational objectives. 

We’re looking for a dedicated Technical support Engineer to join our team. 

As a Technical support Engineer, you’ll play a key role in providing technical support to our clients and maintaining and advancing our network infrastructure. You’ll ensure the smooth operation, security, and scalability of our network systems, supporting both cloud and on-prem environments. 

Key Responsibilities: 

• Provide technical support to customers, act as a problem solver by taking ownership of technical issues and collaborating with team members to find solutions  
• Troubleshoot & Resolve Issues: Diagnose and resolve network issues, ensuring minimal downtime and providing detailed root cause analysis. 
• Deploy Next-Generation Solutions: Design and implement advanced network solutions across hybrid cloud and on-prem environments, ensuring seamless integration and scalability. 
• Network Management: Configure and manage firewalls, IPSec site-to-site VPNs, switches, and routers, ensuring a secure and reliable network. 
• Security-First Mindset: Implement secure network solutions, prioritizing protection in every design and deployment. 
• Team Collaboration & Learning: Promote a culture of continuous improvement, teamwork, and knowledge sharing within the engineering team. 

Qualifications: 

• Education: Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field. Equivalent work experience will also be considered. 
• 1+ years of hands-on experience in network engineering, including firewall management, and switch configurations. 
• 1+ years of experience as Technical support engineer 
• Experience in managing and configuring IPSec site-to-site VPNs. 
• Familiarity with network monitoring and analysis tools such as Wireshark. 
• Strong troubleshooting and root cause analysis skills within network infrastructure. 
• Excellent communication skills, with the ability to explain complex systems and collaborate with both technical and non-technical teams. 
• Adaptability and eagerness to learn new networking technologies in a fast-paced environment. 
• Advantage: Experience working with Linux servers and understanding of basic server configurations. 
• Strong communication skills in English