Technical Writer - Support Operations

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $25 billion by 2027.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

We’re looking for an excellent and passionate Technical Writer to participate in all phases and aspects of creating high-quality documentation. You will join the Support Operations team. You will collaborate closely with Support leadership and cross-functional teams to identify documentation needs and create content.

Responsibilities

• Evaluate and define the Support team's documentation requirements for business workflow procedures.
• Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers and other writers
• Gain a deep understanding of the Cato product and Support services, and translate complex information into simple, polished, engaging content.
• Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
• You will create an author and effectively re-use and update technical, user-friendly content and procedures that clearly explain Support business workflows.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, process documentation, and customer-facing messaging.
• Establish a strong communication channel and build excellent working relationships with a diverse set of stakeholders, like Product Support, Information Systems, Logistics, Product and R&D teams.
• You will need to use your organizational skills to be able to work within the Support group to schedule, prioritize, and deliver content in an Agile environment.
• Evaluate current content and develop innovative methods for improvement
  
  

• 2+ years of proven technical writing experience with topic-based authoring and delivering content to enable a rich and engaging learning experience for users
• BA/BS or equivalent experience with a strong technical and technological orientation
• Excellent communication and teamwork skills, including willingness to work in high high-paced, dynamic environment with changing priorities
• Excellent self-learner and quickly understands new technological concepts and ideas - not only finds out how something works, but also when and why to use business workflow.
• Ability to see the big picture and a proven track record of writing concepts and tasks from scratch
• Strong initiative and ability to work independently and as part of a team, working under pressure, and maintaining focus while keeping a sense of humor
• Native English speaker
• Familiarity with content re-use strategy and methods, and topic-based authoring
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Samples of your prior technical writing work that demonstrate your ability to communicate complex technical information clearly