Sales Support Team Lead

The Sales Support Team Lead will be responsible for supporting the B2B department funnel, including:

Supporting the sales, retention and growth teams by using the best methodology, creating process efficiency and providing service for internal and external customers.

Using data driven mindset and making the B2B department using Gett systems (Salesforce, SAP, etc.)

Responsibilities:

• Enable data-driven decision making and tracking of business performance
• Leading a team of 7 people with a variety of domains and skills
• Improve service level delivery to B2B clients using CSAT and SLA as guiding parameters
• Improve and automate channels with Customer care
  
  

• Experience in team management- Must
• Previous experience in designing, implementing and leading processes - at least 2 years
• Previous experience in analytics and business judgment to identify and solve business problems
• A seasoned leader with strong management experience, leading teams and fostering value-driven cultures
• Master abilities in Excel ,PowerPoint
• Salesforce- big advantage