Technical Writing & Content Strategy Team Lead

Company Description

About CyberArk:

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description

CyberArk is seeking a forward-thinking Team Lead for Technical Writing & Content Strategy to guide our global documentation team through a time of digital transformation. As CyberArk evolves into a SaaS-first, solution-oriented company, you will lead initiatives that shape the future of user enablement, including self-service, AI-assisted content delivery, and scalable documentation strategies.

This role blends people leadership, strategic vision, and hands-on expertise in technical communication, content architecture, and UX writing. You will partner across R&D, Product, UX, and Customer Experience to deliver unified, intelligent, and high-impact content.

Key Responsibilities

• Lead, coach, and mentor a team of UX and technical writers across product areas.
• Drive the content strategy for unified documentation and microcopy that supports CyberArk’s transition to SaaS, multi-service offerings, and frictionless self-service experiences.
• Oversee planning and execution of initiatives including:
• Content reuse, modularization, and structured writing (DITA/XML/Markdown)
• SEO optimization, terminology standardization, and synonym mapping
• AI-readiness and prompt-aware documentation models
• Collaborate cross-functionally with PMs, UX, Dev, Support, and CX teams to ensure content aligns with product and user needs.
• Use analytics (e.g., Mixpanel, Adobe Analytics) to track content effectiveness, user behavior, and supportability metrics.
• Champion documentation accessibility, localization, and content governance.
• Contribute directly to high-priority documentation and microcopy as needed.
  
  

• 7+ years of experience in technical writing, UX writing, or content design,
• 2+ years in a leadership or mentorship role.
• Proven success in leading documentation initiatives across complex, cross-functional teams.
• Strong command of structured authoring, content modeling, and reuse strategies.
• Experience with authoring tools such as MadCap Flare, Markdown-based systems, and Git.
• Ability to distill complex technical concepts into clear, concise, user-focused content.
• Deep understanding of the user journey, information design, and content usability.
• Excellent communication and collaboration skills.
• Native-level English fluency in writing and editing.
  
  

• Familiarity with AI tools, prompt engineering, or documentation for intelligent assistants.
• Experience with localization workflows and content operations at scale.
• Exposure to CI/CD environments and documenting cloud-based platforms (e.g., SaaS, microservices).
• Demonstrated ability to use data to inform content decisions and strategy.
• Background in cybersecurity, DevOps, or infrastructure platforms a plus.