Technical Business Analyst

Job Description

Let's talk about us:

Verint is a leader in customer experience (CX) automation. With the experience we gained over the last 30 years, we help the world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Our solutions are used by approximately 10,000 organizations in over 175 countries across a diverse set of verticals, including financial services, healthcare, utilities, technology, and government.

Verint Israel site in Herzliya is one of the most significant Verint’s R&D centers worldwide. We are part of a successful global organization and enjoy being a dynamic local site of 200 passionate and creative experts. Our teams move fast in a flexible hybrid model, and utilize cutting-edge technology such as AI & AI-Powered Bots, Machine Learning, NLP, and Speech & Text Analytics to elevate customer experience.

The Growth Markets business team, managed from the Israeli site, is experiencing significant growth in promoting and selling AI business outcomes.

We are looking for a Technical Business Analyst to support our Pre-Sales / Consultancy / Proof of concept efforts, helping our customers to gain ROI with our self service solutions and our Analytical tools.

Responsibilities

Let's talk about you:

• Business acumen and strategic understanding of the data sources and confidently deliver their interpretation and recommendations for improvement to stakeholders.
• Analyzing and recommending employees/agents improvements, process enhancements or development, and/or technology enhancement recommendations that will positively impact the experience of the customer and professional workforce.
• Manage and conduct all phases of in-depth analysis: compilation, validation, analysis, and presentation to business leadership at their premises.
• Responsible for maximizing the utilization and capabilities of the Verint VOC Solution to drive meaningful intelligence, actionable insights and quantifiable improvement into the business through the creation of use cases to include the following: building of categories, reports, and dashboards for consumption of business leaders.
• Bias for action and a driver for results. Self-starter who looks for opportunities to connect and partner across Customer Care and drive improvement.
  
  

• 1+ year experience in customer-facing roles or experience in training (preferably background in training of complex systems and solutions)
• A strong team player who is enthusiastic, a positive thinker, and detail-oriented.
• Able to produce quality deliverables in a fast-paced environment.
• Has the ability to tell stories based on data.
• Has the ability to instill confidence in recommendations, motivating others to act upon them.
• Ability to manage multiple projects simultaneously to meet business objectives and key deadlines.
• Fantastic written and verbal communication skills in English and Hebrew, with the ability to present complex ideas in a clear concise fashion to technical, managerial, and business audiences.
• 1+ years of experience in research or analytical role .
• Proficiency in Java programming, knowledge and experience in prompt engineering, and playing with AI tools.
  
  

• Familiarity with Integration Platform as a Service (iPaaS) and integration technologies
• Experience with statistics/analytics and database experience (SQL, Tableau, Power BI etc. )
• Experience with Contact Center
• Experience in Self-service (Chat Bot, Voice Bot, AI)