Training Coordinator

Description

eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world.

With over 1500 employees worldwide, We have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets.

We are constantly growing and are excited to share that we are looking for a Training Coordinator to join our team!

About The Role

As a Training Specialist, you will shape the learning experience for our Customer Support teams by:

• Developing people through impactful training programs that enhance skills, service, and performance.
• Owning and executing learning projects from planning and content creation to delivery, feedback, and refinement.
• Facilitating engaging training sessions for small and large audiences, ensuring knowledge retention and employee growth.
• Managing multiple training initiatives in a fast-paced environment, driving innovation and structure.
• Acting as a trusted advisor to team leads, supporting agent development and performance.
  
  

• Design and deliver structured training programs for new and existing employees using learning technologies to enhance engagement.
• Facilitate on-the-job training (OJT) and administer exams to assess employee readiness.
• Provide training on new product launches, service enhancements, and customer support domains to maintain high service standards.
  
  

• Own the training lifecycle—from planning and content creation to execution, evaluation, and continuous improvement.
• Develop and maintain learning materials to ensure accuracy and accessibility.
• Implement innovative training methodologies to boost engagement and retention.
  
  

• Partner with team leads and managers to assess training needs and align programs with business goals.
• Use data-driven insights to optimize training effectiveness and improve processes.
  
  

• Experience in training within large, fast-paced organizations.
• Passion for people development, teaching, and creating impactful learning experiences.
• Proven ability to manage training projects end-to-end—from planning to execution and refinement.
• Expertise in designing and delivering engaging training content, leveraging learning technologies.
• Proactive leadership mindset, with the ability to drive training initiatives independently.
• Strong presentation and facilitation skills, engaging both small and large audiences.
• Data-driven approach to refine training programs and improve performance.
• Tech-savvy, comfortable with learning technologies and digital training tools.
• Global experience working with international teams.