Support Shift Manager

Company Description

Founded in 2009, Modellama builds best-in-class predictive technologies that combine the latest data science breakthroughs with our real-world experts' passion and experience. Our team, comprised of experienced data scientists and talented developers, is dedicated to designing the most accurate event prediction tools in the market. Using advanced statistical models, proprietary algorithms, and real-time data processing.

Role Description

This is a full-time on-site role for a Support Shift Manager located in Raanana. The Support Shift Manager will oversee daily support operations, manage support staff, handle escalation issues. Responsibilities also include monitoring team performance, training new support employees, and implementing support strategies to improve efficiency and customer satisfaction.

Qualifications

• Experience working in customer support, IT helpdesk, or a similar role.
• At least 1-2 years in a leadership or shift management position.
• SQL- writing simple queries
• A proactive, problem-solving attitude—you're someone who gets things done.
• Great communication skills and the ability to keep a team motivated.
• Comfortable working shifts, including evenings and weekends.
• Familiarity with helpdesk or ticketing software is a plus but not required.
• Someone who thrives in a fast-paced, ever-changing environment.
• Availability to work during the weekend