Business Operations Manager

Faye is redefining travel insurance with a customer-first approach, cutting-edge technology, and a dynamic, fast-growing team. As we expand, we’re looking for an ambitious, analytical, and resourceful Business Operations Associate to join our Ops team. This role is perfect for someone looking to gain hands-on experience in optimizing business processes, driving efficiency, and supporting strategic initiatives in a high-growth environment.

This role is all about driving results, making operations smoother & smarter that impacts Faye’s success. We’re looking for a proactive problem-solver to drive efficiency, streamline processes, and support key initiatives across the company.

Responsibilities:

• Tackle hands-on, repetitive operational tasks that keep things running smoothly, requiring attention to detail, persistence, and execution-focused problem-solving.
• Refine workflows, improve Standard Operating Procedures (SOPs), and introduce new tools to boost efficiency.
• Act as the driving force behind cross-team synergy, ensuring seamless alignment, clear communication, and smooth execution of strategic initiatives.
• Design processes that keep things moving while maintaining flexibility and consistency.
• Define, track and analyze key metrics to measure impact and optimize processes.
• Support strategic initiatives like internal growth projects.
• Work on big-picture challenges—identify problems, develop solutions, and implement change.
• Build and maintain workflows, documentation, and internal tools to support the team.
  
  

• Extremely driven and ambitious individual.
• Bachelor’s degree in Business, Economics, Data Analytics, or a related field.
• 1-2 years of experience in business operations, strategy, consulting, or a similar role.
• Strong problem-solving skills, with the ability to break down complex challenges into actionable steps.
• Highly organized with excellent attention to detail and the ability to manage multiple projects simultaneously.
• Strong proficiency in data analysis tools (e.g., Excel, Google Sheets, Tableau, SQL a plus).
• Ability to thrive in a fast-paced, team-oriented environment and take ownership of projects.
• Fast learner with the ability to adapt to a rapidly evolving business environment.
• Fluent English proficiency with strong communication skills.