Customer Enablement Manager

Ramat-Gan, Israel

Full Time

Customer Enablement Manager

Hybrid position based in our Ramat-Gan, Israel

Job Responsibilities

Role Overview: We are seeking a creative content creator who’s passionate about making complex products easy to understand through exceptional educational content!

This hybrid role is based in our Ramat-Gan office, where you’ll play a key role in shaping how customers experience and interact with our product, through written and video content creation (the role is not customer facing).

Key Responsibilities

• Design and implement a comprehensive customer enablement strategy spanning the entire customer journey, from onboarding to advanced feature adoption
• Create engaging video tutorials using Guidde and develop clear written documentation that evolves with product updates
• Optimize content for both human comprehension and AI-powered assistance, monitoring AI support interactions to identify improvement areas
• Partner with Product, Customer Success, and Support teams to align enablement efforts with product roadmap
• Organize and maintain a comprehensive help center with regular content reviews and updates
• Establish content creation workflows and standards for rapid response to new features
  
  

• 2+ years of experience in customer enablement, customer education, or similar role.
• Previous experience in customer support, customer success, or a related customer-facing role.
• Proven track record creating effective educational content (written and video)
• Experience with content management systems and video creation tools (Guidde experience a plus)
• Strong analytical skills with focus on content optimization and data reporting
• Exceptional written and verbal communication abilities in English
• Demonstrated ability to develop and implement customer enablement strategies
• Background working with AI-powered support systems
• Experience translating complex technical information into user-friendly content
  
  

• Customer-centric with strong empathy for user needs
• Strategic thinker who balances long-term vision with immediate needs
• Self-motivated problem-solver who can work both independently and collaboratively
• Strong project management and organizational skills
• Committed to continuous improvement and innovation
• Adaptable and quick to learn new technologies
  
  

• Opportunity to shape customer education strategy
• Work with cutting-edge AI and video production tools
• Collaborative environment with cross-functional exposure
• Direct impact on customer success and business growth
• Professional development and learning opportunities
• Competitive compensation package