Customer Care Associate

Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.

We’re looking for a passionate, dedicated, patient, multitasking, tech-savvy, positive, emphatic, and professional customer care associate to join our beautiful family and help us to provide service to our millions of customers around the globe!

What You'll Be Spending Time On

• Effectively handle customer inquiries in different channels including phone, emails, chats, and more
• Provide professional service to our customers. Take ownership of customer queries and find creative solutions
• Ability to multitask between a few systems such as Payoneer CRM and more.
• Maintain a high level of knowledge of Payoneer products, services, and procedures
• Commitment to meet department requirements like Service Level Agreements, performance metrics, etc
• Communicate effectively with other departments to maintain customer satisfaction
• Educate our Customers about Payoneer products. Simplify and recommend services to meet customer’s needs.
• Working model -
  
  

• Availability to work: Training course starting on June 3, 2025 - Details below
  
  

• Service-oriented, passionate about providing delightful service to our customers
• Positive communication and attitude
• Multi-tasker, fast typing skills
• Self & Quick learner
• Flexibility and availability to embrace change
• Excellent computer skills
• Strong teammate
• Detail oriented
  
  

• Native or excellent command of written and spoken English* - Must
• Secondary language - an advantage
• Previous customer service experience – advantage
• Experience in working in a goal-oriented environment
  
  

• Start Date: June 3, 2025 (tentative and may be subject to change)
• Duration: 4 weeks (Sunday to Thursday, full-time)
• Format: In-person, on-site
• Language: Conducted entirely in English
• Attendance for the entire duration of the course is mandatory.