IT Service Desk Technician

Join the IT Help Desk Team at Variantyx as an IT Service Desk Technician and work in a dynamic, cloud-based IT environment. As a Technician, you will provide on-site IT support 3 days a week to our in-office team while contributing to various IT projects. In this role you will be the main IT contact for our Israeli territory, assisting with user lifecycle management, laptop break fix, equipment procurement,  and end-user training on new technology implementations.

Job Responsibilities:

• Primary Support Contact: Serve as a point of contact for employee IT support requests via Jira Service Manager.
• On-Site Assistance: Provide hybrid on-site support for our office business teams ensuring smooth day-to-day operations.
• Issue Resolution: Diagnose and resolve hardware and software issues on both Mac and Windows platforms, ensuring quick resolution and minimal downtime.
• New Employee Onboarding: Assist with onboarding new employees, including account creation, laptop setup, and IT orientation.
• Process Improvement: Contribute to enhancing our IT environment by optimizing current business processes and procedures.
• Documentation: Create and maintain detailed IT documentation and procedures.
• System Administration: Help manage and support Google Workspace, EntraID, Mosyle MDM, and Microsoft Endpoint Manager, Zoom Telephone, Crowdstrike, Atlassian Cloud Appsa 
• End-User Training: Conduct training for staff on newly installed hardware and software systems.
• Occasional After-Hours Work: Be available for occasional after-hours work to meet operational needs.
• Equipment Procurement: Source new laptops, and office equipment from and maintain vendor relations in the country. 

Qualifications:

• 1-3 years IT support experience in a Windows/Mac environment
• Some experience with Google Workspace
• Strong communication skills via email, speaking, and instant messaging.
• Additional requisites include: strong organizational and interpersonal skills, a process-oriented mindset, strong problem solving and analytical skills, the ability to work independently, a results-oriented attitude with the ability to prioritize, and a talent for interacting with people at all levels
• Strong customer service skills
• Must be available to work within the Herziliya office 3 days a week

Bonus Qualification:

• Pursuing a degree in computer science 
• Scripting and automation background 
• IT Certifications (A+, Network+, Google Certs, Microsoft Certs)

Location: Herzliya, Israel