Enterprise Account Manager - EMEA

Description

Join this unique opportunity to be an Enterprise Account Manager in the Benelux region!

We are looking for an Enterprise Account Manager to create long-term, trusting relationships with our customers. The Enterprise Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

About The Role

• Strategic Portfolio Development: Proactively identify and develop new business opportunities within the assigned portfolio, focusing on strategic upselling and cross-selling initiatives.
• Key Account Relationship Management: Establish and cultivate strong, long-term relationships with key client stakeholders, serving as a trusted advisor.
• Quarterly ARR Achievement: Drive and achieve quarterly Added Annual Recurring Revenue (ARR) targets, demonstrating a clear contribution to revenue growth.
• Accurate Forecasting and Performance Tracking: Develop and maintain accurate forecasts, tracking key account metrics to ensure predictable and consistent performance.
• Contract Negotiation and Agreement Closure: Negotiate and finalize contracts to maximize profitability and achieve mutually beneficial outcomes.
• Executive Stakeholder Engagement: Develop and maintain trusted advisor relationships with key account executives and stakeholders.
• Transparent Communication and Reporting: Provide clear and concise communication regarding monthly and quarterly initiatives to both internal and external stakeholders.
• Cross-Functional Collaboration: Collaborate effectively with supporting functions, including Customer Success Management and Renewal Management, to identify opportunities, enhance account adoption, and ensure client retention.
• Primary Commercial Contact: Serve as the lead point of contact for all commercial matters related to assigned accounts, ensuring timely and effective resolution of issues.
• Escalation Management: Effectively manage and resolve challenging client requests and escalations, ensuring client satisfaction.
• Regional Business Travel: Undertake necessary business travel within the assigned region to support client relationships and business development.
  
  

• At least 3+ years of experience in account management within a SaaS company - MUST
• Proven track record of meeting and/or exceeding sales targets and quotas - MUST
• High-level English - MUST
• Experience selling multi-product solution - advantage
• Successfully sold into the Benelux region - advantage
• Customer-centric & goal oriented
• Positive attitude, empathy, and high energy
• Excellent communication, organizational, and problem-solving skills and are able to adapt to a fast-paced environment