Junior CX Fulfillment & Processing Associate

GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry.

We are looking for a Customer Experience Fulfillment & Processing Associate to join our team.

The CX Fulfillment & Processing Associate responsibilities include online eyewear processing and VIP order fulfillment. This role is key in ensuring employees receive their eyewear efficiently while maintaining a great customer experience.

You have:

• Multi-tasking abilities are a must.
• English and Hebrew are a must.
• Experience working with Google Cloud apps, such as Google Sheets, and Monday.com
• Excellent communication and problem-solving skills.
• Passion for delivering outstanding customer experience.
• Willingness to actively contribute to and lead improvement initiatives.
• Experience in customer service/support/sales or a similar role via email is a plus.
• Understanding of how CRM systems work is a plus.
• Familiarity with our industry is a plus.

Your Day-to-Day:

• Glasses orders processing (online and employees): Overseeing the production process for online and VIP orders, handling any production issues, and regular glasses orders processing.
• Employee Orders Management: Handling employee eyewear orders, verifying details, and ensuring timely fulfillment.
• Employee Support: Assisting employees with order inquiries, adjustments, and troubleshooting any issues.
• Coordination & Communication: Collaborating with internal teams (labs, logistics, and customer experience) to ensure seamless order flow.
• Process Improvement & Problem-Solving: Continuously seeking ways to enhance efficiency by thinking outside the box, identifying bottlenecks, and proactively troubleshooting potential issues that may arise in order processing, fulfillment, or communicatio

Role located in Ramat HaChayal, Tel Aviv.