Customer Support Representative Hebrew Speakers

You are Hebrew speaker and you are a Social Media addict? We are recruiting Customer Delight for Social Media - Hebrew speaking to Lisbon in Portugal with valid work permit for Portugal.

Your working day :

• Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone;
• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
• Provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify trends and solve problems facing multiple SMB clients;
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions.
• Provide vital product insights and feedback from customers to engineering.
  
  

• Native Hebrew & good English
• Great communication
• Aptitude for problem-solving
• Excellent communication skills: verbal, written, listening skills
• High school diploma or equivalent (mandatory)
• Valid work permit in Portugal
  
  

• 12-month renewable contract
• Work in Home Office based in Portugal
• Initial training during 3 weeks
• Work schedule : Monday to Sunday 8h per day with 2 days off per week // Rotating shift & Days off
• Private Heathcare & Dentalcare from contract signature
• Stable work and career progression;
• Great activities
  
  

• Airport Pick-up
• Flight refund after 9 month in the company
• Accommodation in a room in a flat shared with others employees