Customer Support Engineering Manager

We know the title says - “About Us”. But really, it’s all about you.

At Evinced, we believe the way to make a true difference starts with our team, people passionate about solving complex technical challenges and creating a positive impact.

Forget about the buzzwords, want to work on products that break barriers and build an inclusive digital space?

At Evinced, you’ll be creating disruptive new ways for developers to build accessible web and mobile apps that work for everyone, by developing AI-enabled tools and frameworks that find, cluster, and track accessibility problems automatically, saving developers time and reducing risk.

Ready to make your impact on different products, the roadmap, and most importantly - on billions of people worldwide who experience disabilities?

It’s more than a job, it's a mission.

Your Team:

We are looking to fill a vital role in our Customer Support team that is pivotal to the success of our customers' accessibility efforts. This position will start as a hands on keyboard Support Engineer with the end goal of shaping and managing the global team.

You will be joining a team of highly professional and innovative support and solution engineers that are driven by passion for the domain and the mission of the company.

Your Impact:

• Provide expert technical support to customers, resolving complex issues and ensuring seamless implementation of our accessibility tools via tickets and occasional meetings.
• Educate and empower customers by creating code/framework examples and documentation
• Act as a bridge between customers and product and engineering teams, gathering feedback to help prioritize and improve product features.
• Contribute to internal knowledge bases and processes, streamlining support workflows and enhancing team efficiency
• Build a first in class support team
  
  

• The spirit of a developer with the passion (and patience) to help customers solve problems
• Superb communication skills with the ability to convey complex topics simply
• Experience building and managing a team of support engineers
• Understanding of how to build efficient internal processes for communication with Sales, Product and Engineering teams
• Knowledge of web and mobile functional testing frameworks like Selenium, Playwright, Appium, and Espresso
• Familiarity with mobile testing and development frameworks
• General networking knowledge (proxy settings, certificates, encryption)
• Understanding of CI/CD pipelines and setup (YAML)
• Experience with web and/or mobile accessibility would be amazing but not required