Senior Account Manager

About Us:

We are a growing, innovative startup with a team of 20 passionate individuals dedicated to transforming the way businesses train and optimize their workforce . Our platform leverages cutting-edge technology to provide actionable insights, enhance employee training, and streamline operations to drive growth for our clients. We are expanding rapidly and looking for dynamic individuals to join our team and help take our company to the next level.

About the Role:

We are seeking a results-driven Account Manager to join our dynamic team. This role is focused on driving expansion within our existing customer base, utilizing geo-mapping strategies to identify new opportunities, and working closely with SMB, mid-market, and enterprise clients to maximize their growth. If you have a passion for relationship management, data-driven expansion strategies, and helping businesses scale, we’d love to hear from you.

Key Responsibilities:

• Customer Expansion: Develop and execute strategic account plans to identify upsell and cross-sell opportunities within our existing customer base.
• Geo-Mapping & Market Expansion: Leverage geo-mapping tools and data insights to uncover new market opportunities and expand service coverage.
• Client Relationship Management: Serve as the primary point of contact for SMB, mid-market, and enterprise clients, ensuring a high level of customer satisfaction and engagement.
• Data-Driven Insights: Analyze client performance data to provide recommendations that drive business growth and product adoption.
• Collaboration & Strategy: Work closely with sales, marketing, and product teams to develop and implement strategies that align with client needs and company objectives.
• Contract Renewals & Retention: Manage contract renewals, negotiate terms, and proactively address potential churn risks.
• Customer Advocacy: Act as a trusted advisor, helping clients optimize their use of our platform to achieve their business goals.

Qualifications:

• 3+ years of experience in account management or customer success,
• Experience working in a SAAS company
• Proven track record of expanding accounts and driving revenue growth.
• Experience working with SMB, mid-market, and enterprise clients.
• Strong analytical skills with experience in geo-mapping or territory planning.
• Excellent communication and relationship-building skills.
• Ability to work cross-functionally and collaborate with multiple teams.
• Highly organized with strong project management abilities.

Why Join Us?

• Opportunity to work in a fast-growing and innovative company.
• Competitive salary and performance-based incentives.
• Remote-friendly work environment with flexible hours.
• Career growth opportunities and professional development.

If you are passionate about customer expansion, data-driven growth strategies, and making an impact, apply today!