Technical Customer Success Manager

At CYE, we're dedicated to providing top-tier cybersecurity solutions to our clients. We are seeking a highly skilled and motivated Technical Customer Success Manager to join our team. This role is crucial in ensuring our customers' success by providing technical expertise and exceptional service.

As a TCSM, you will serve as a trusted advisor to our customers, helping them integrate, understand, and maximize the value of our cybersecurity risk management platform.

Responsibilities

• Customer success: Build strong relationships with customers. Understand their cybersecurity gaps and challenges and help them improve their cyber security posture using our platform and services. Act as the first point of contact for technical questions and support escalations
• Professional Services Management: Coordinate and oversee professional services engagements (red team, blue team, cyber intelligence, etc.) to ensure high-quality delivery. Work closely with consultants and internal teams to align services with customer needs.
• Hyver adoption: Assist customers with utilizing Hyver cyber risk quantification (CRQ) platform to optimize their cyber workplan. Deliver training sessions to ensure successful adoption
• Retention and growth: Drive customer satisfaction and retention through ongoing engagement. Identify expansion opportunities and work with the sales team on upsells
  
  

• At least 2 years of experience in cybersecurity and risk management positions – a mandatory
• Experience in customer success, technical account management, or solutions engineering
• Strong communication skills with the ability to explain technical concepts to non-technical stakeholders
• Strong multitasking abilities and project management experience.
• Fluent in English, both written and spoken. Native speaker – an advantage
• Proficiency in additional languages – an advantage