Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Software Engineer, you will be an integral part of our agile development team, contributing to the design, implementation, testing, and delivery of scalable and high-performing cloud solutions. This is a hands-on role ideal for someone who has foundational experience in software development and is ready to grow their skills in a fast-paced, innovative environment.

Key Responsibilities

• Participate in the design and development of features and modules for our microservice-based cloud applications.
• Implement software solutions using technologies such as Java, Python, Kafka, Redis, JavaScript, and AWS Services.
• Contribute to code reviews as both author and reviewer, applying clean code principles and learning from peer feedback.
• Write and maintain unit and integration tests to ensure robust software quality.
• Debug and resolve software issues in collaboration with cross-functional teams.
• Work closely with Product Managers and UX Designers to translate requirements into technical solutions.
• Support CI/CD pipelines and assist with basic release engineering tasks.
  
  

Required Qualifications

• Bachelor’s degree in Computer Science or related field (Mandatory).
• 2+ years of hands-on software development experience.
• Solid knowledge of object-oriented programming and familiarity with functional programming concepts.
• Demonstrated hands-on experience with at least one major cloud platform (AWS, GCP, or Azure).
• Experience with Git and basic version control workflows (branching, merging).
• Strong problem-solving and analytical skills; ability to work independently and within a team.
  
  

Preferred Experience

• Exposure to AWS services (Lambda, EC2, S3, DynamoDB).
• Experience working with microservices or RESTful APIs.
• Familiarity with CI/CD tools like Jenkins or GitHub Actions.
• JavaScript frameworks such as React, Angular, or Vue.js.
• Understanding of agile methodologies and participation in agile ceremonies.
  
  

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.