Sr Manager, AI Security

Sr Manager, AI Security

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

The Team

The AI/ML Security team works closely with GenAI development teams to help ServiceNow automate the world of business. Paired with a toolkit of AI/ML development skills and AI/ML security assessment knowledge, the team is responsible for performing security reviews of AI systems throughout the MLOps lifecycle. These efforts include providing developers with security support and assisting with release sign-off. In addition to reducing vulnerabilities, the team also helps mature platform-wide security controls and works closely with other Product Security peer teams to improve secure AI/ML development lifecycles. The team is responsible for defining AI testing paradigms and integrating it into the development lifecycle.

The Role:

As a Sr. Manager of AI Security, you’ll be responsible for overseeing a team that performs release validation security testing and ad hoc security consulting and advisory for ServiceNow AI system development. This will require experience building business processes within software release lifecycles and a strong understanding of AI/ML vulnerability assessment methodology. Coordinating team activities will require deep-dive knowledge of AI/ML concepts and vulnerabilities that affect training large language models (LLM), AI system development, and agentic AI / RAG functionality.

What you get to do in this role:

• Lead a team of experienced AI/ML security professionals focused on defining and conducting security testing and vulnerability assessments for AI systems, particularly those utilizing large language models (LLMs).
• Collaborate with AI developers to integrate security activities into the development lifecycle.
• Guide the development and implementation of security benchmarks and evaluation protocols for LLMs.
• Work closely with release management teams to help mature validation and sign-off processes

Qualifications:

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 5-8 years of experience leading AI product security or security development team(s), with an emphasis on scoping and overseeing delivery of AI security practices.
• Knowledge of current academic work in adversarial attacks of LLMs such as prompt injection, jailbreaks, data poisoning, and OWASP LLM Top 10 vulnerabilities.
• Knowledge of regulatory and compliance standards related to AI and data security.
• Strong interpersonal skills (written and oral communication) and the ability to work collaboratively in a team environment.
• Experience building project plans, goal setting, managing deadlines, and monitoring project progress.
• An analytical mind for problem solving, abstract thought, and offensive security tactics.
• Understanding of probability theory, linear algebra and calculus recommended.
• Postgraduate degree and/or related certifications in Machine Learning or Artificial Intelligence. PhD or Masters in AI/ML preferred.