Data Operations Team Lead

ABOUT US

Monto is a fast-growing startup pioneering the future of B2B payments by creating smart connections between accounting systems and payment platforms, enabling the first touchless getting-paid process. Our mission is to crack the B2B payments world with innovation and AI, where suppliers and buyers work hard to get a single invoice paid.

We are seeking a motivated and experienced professional to join Monto as the Data Operations Team Lead. In this role, you will manage a team of approximately 10 employees, oversee day-to-day operational tasks, and maintain seamless communication with another department. This position offers an exciting opportunity to drive operational excellence, optimize workflows, and enhance customer satisfaction in a dynamic environment.

The role is full-time, involving flexible hours, including evenings and weekends.

Responsibilities:

Team Management:

• Lead, mentor, and manage a team of approximately 10 operations analysts.
• Train new employees.
• Responsible for managing the weekly tasks and weekly KPIs.
• Cultivate a constructive and teamwork-oriented culture, ensuring team members are inspired and aligned with the overarching goals of the company.
• Employee development- Create a personnel program for every employee.
• Operations Tasks:
• Oversee and coordinate day-to-day operational tasks, ensuring efficiency and accuracy in all processes.
• Identify areas for improvement and implement strategies to optimize operational workflows.
• A leading professional figure - hands-on management role.

Performance Monitoring:

• Set performance targets and key performance indicators (KPIs) for the operations team.
• Monitor and evaluate team performance, providing constructive feedback and implementing improvement plans as needed.
• Work according to Monto’s OKRs.

Cross-Functional Collaboration:

• Collaborate with other departments, such as R&D and Product, to ensure seamless coordination and communication.
• Contribute to the development and implementation of cross-functional initiatives to improve overall company performance.

Availability:

• Work at least once a month as a “Shift manager” (weekend).
• Will be available for students’ questions.
• Oversee all operation processes during the weekend.
• Work on holidays as a “Shift manager”.
• Evening shifts - Once a week.

Qualifications:

• 2+ years of experience managing teams.
• Bachelor's degree in Business, Economics, or a related field.
• Proven experience in management, preferably within the fintech or financial industry.
• Strong leadership skills with the ability to manage and inspire a team.
• High-level English.
• Ability to analyze data and make informed decisions to optimize processes.