Products Research Director

Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.

What you’ll be spending your time on: 

• Lead and Scale a Global Research Team: Manage and mentor a team of qualitative and quantitative researchers across multiple regions.
• Develop Research Methodologies: Define frameworks for customer research, ensuring a mix of qualitative, quantitative, and behavioral insights.
• Implement Research Tools & Processes: Select and integrate best-in-class research tools to enhance efficiency and scalability.
• Drive Customer Insights: Deliver actionable insights to product teams, marketing, sales, and leadership to inform product development and go-to-market strategies.
• Influence Decision-Making: Partner with stakeholders across the company to embed research into decision-making at all levels.
• Champion a Customer-Centric Culture: Advocate for the voice of the customer, ensuring their needs are central to our product and business strategies.
  
  

• Proven experience leading research teams, preferably in a fintech, SaaS, or product-led organization.
• Expertise in both qualitative and quantitative research methods.
• Strong ability to translate complex research findings into clear, strategic recommendations.
• Experience with UX research, market research, and competitive analysis.
• Familiarity with research tools like Qualtrics, UserTesting, UnitQ, or similar platforms.
• Excellent stakeholder management skills and the ability to drive alignment across teams.