Business Operations Manager - Customer Care

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

Join our Customer Care R&D Group as a Business Operations Manager at our vibrant Tel Aviv Campus! In this role, you'll be at the heart of our operations, spearheading projects that enhance our customer care capabilities. You'll tackle complex KPIs, streamline processes and implement tech solutions to optimize efficiency and reduce costs. In your day-to-day you will:

• Lead cross-functional projects within Customer Care to improve performance and user satisfaction
• Analyze complex KPIs to identify areas for process improvement
• Implement technological solutions to enhance efficiency and save costs
• Collaborate with various teams to understand and refine development processes
• Drive change and foster innovation within the Customer Care team
  
  

Qualifications

• 3-5 years of experience in operations, product management or business analysis, preferably within a customer care or project management
• Strong technical understanding of both product and business aspects
• Familiarity with development processes and working with diverse platforms
• Exceptional interpersonal and managerial skills, with a talent for leading change
• A people person with a knack for driving improvements and fostering a collaborative environment
  
  

Additional Information

We are Wix's Customer Care R&D Group – and we cover more than your typical customer facing team. We represent the Wix user's voice, working closely with product teams to deeply understand Wix technologies and services. Our team serves millions of users with advanced tools and a top-tier support experience while providing the best workspace for over 1,000 experts. We're also responsible for delivering valuable insights that influence all Wix groups. As part of our global Customer Care organization, we build strong relationships with Wix users, uncover their business needs, and guide them to success. Working with us, you'll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment.