CS Business Analyst (Maternity Leave)

 
As a Customer Success Business Analyst, you will serve as a bridge between business stakeholders and technology teams, helping to translate business needs into technical solutions  and play a key role in helping leadership to make data-driven decisions. You will analyze processes, deep dive into our entire customer success domain (Upsells, Downsells, Uplift, Downlift and Churn), gather requirements, and contribute to the development of strategies and solutions that improve operational efficiency and drive business growth.
 

1. Bachelor's degree in Business, Finance, Information Technology or relevant work experience
2. Proven experience of at least 4 years as a Business Analyst in the SaaS industry.
3. Proficiency in data analysis tools such as Tableau, Snowflake, and Excel, including the ability to write and optimize queries, create dashboards, and automate reports.
4. Strong knowledge in Salesforce.
5. Strong analytical and problem-solving skills, and critical thinking skills.
6. Familiarity with forecasting models, tools and processes.
7. Familiarity with business analysis methodologies and tools, project management strategies, and stakeholder management.
8. Excellent written and verbal communication skills in English, with the ability to distill complex ideas simply and effectively.

1. Collaborate with business stakeholders to understand their objectives and requirements.
2. Develop and maintain dashboards to monitor CS KPIs and performance (individual/department level).
3. Prepare executive summaries and presentations to communicate findings and recommendations to CS management
4. Assist in analyzing productivity, looking at measures like attainment, NDR, GDR, renewal rate and many more to help our CS team reach their goals
5. Analyze data to identify trends, patterns, and insights that can inform decision-making.
6. Create detailed documentation of business requirements, processes, and workflows.
7. Communicate insights effectively to stakeholders using data visualization tools.
8. Provide regular updates on project status and issue resolution.
9. Maintain effective communication with business stakeholders and project teams.
10. Collaborate with cross-functional teams to identify and implement process improvements.

Come and be you with us 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan

• We have a flexible hybrid working model

• Work from home allowance- to get your home office set up!

• Payment for sick leave from the first day

• 2 Social Impact days per year for volunteering

• Annual Headspace subscription and wellness benefits

• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme

• 10 bis or cibus/wolt- you get to pick!

• Transportation allowance

• Dog-friendly

• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)

• Fun company and team social events (locally and virtually with our global teams)

• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our vi