Technical & Customer Support Team Lead – SaaS Company

We are looking for a Technical & Customer Support Team Lead to join a dynamic SaaS company and take ownership of our support and retention operations.

🔹 Lead and mentor a team of support and retention representatives

🔹 Optimize customer support, service, and retention processes

🔹 Analyze performance reports and implement data-driven improvements

🔹 Handle complex customer escalations and ensure high customer satisfaction

🔹 Collaborate with Sales, Product, and Marketing teams

🔹 Track KPIs and drive continuous performance improvements

✔️ 2+ years of experience in customer support, technical support, or customer success, with leadership experience

✔️ SaaS experience – required

✔️ Strong technical orientation and familiarity with tech products

✔️ Ability to analyze data and optimize KPIs

✔️ Excellent communication and customer service skills

✔️ Ability to thrive in a fast-paced, dynamic environment

If you're ready to take the next step in your career and make a real impact, we'd love to hear from you! 🚀