Customer Support Specialist

About us

WiseStamp is the leading email signature management solution for companies and individuals, empowering over 1 million users worldwide to enhance their brand presence with every email they send. Our award-winning SaaS platform enables organizations to manage unique signature campaigns for entire teams from one place, turning email signatures into a powerful marketing tool.

With a continuous trajectory of growth, we take pride in being the driving force behind over 18K companies that use our product ensuring that they look their best in every email communication.

Job Description:

If you are eager to break into the high-tech industry WiseStamp is looking for a Tier 1 Customer Support Specialist to join our fast-growing team. This is the perfect opportunity to gain hands-on experience in the SaaS world, work with global customers, and develop the skills needed for a thriving career in tech.

As the first point of contact for our customers, you’ll provide top-notch support via email, chat, and phone, ensuring users get the most out of our product. If you’re tech-savvy, passionate about customer success, and thrive in a dynamic environment—this role is for you!

What You’ll Do:

• Become a WiseStamp product expert and assist customers with their inquiries.
• Provide exceptional customer support through email, chat, and phone.
• Troubleshoot technical issues and guide users through problem-solving steps.
• Escalate complex issues to higher-tier support when needed.
• Follow up with customers to ensure resolution and satisfaction.
• Document and track support tickets accurately.
• Identify areas for improvement in our support processes and suggest enhancements to management.
• Consistently meet SLAs and strive for high CSAT, aligning with our mission to deliver exceptional customer support.

Who You Are:

• You’re passionate about technology and customer service, with a strong desire to learn and grow. Prior tech experience is a plus!
• You have excellent English communication skills (written and verbal) at a native or near-native level.
• You're flexible and available to work some US hours when needed.
• You’re independent and take ownership of your tasks, ensuring things get done efficiently.
• You’re a problem-solver with a proactive mindset, always looking for ways to improve and help customers.
• You’re tech-savvy and can quickly learn and adapt to new software and tools.

Why Join Us?

• Kickstart your career in high-tech with hands-on experience in a leading SaaS company.
• Develop your skills in technical troubleshooting and customer support.
• Opportunities for growth within the support department—learn, improve, and advance.
• Work in a dynamic, fast-paced team that values innovation and problem-solving.
• Hybrid work environment with a collaborative and supportive culture.

We’re looking for someone who thinks outside the box, takes initiative, and is eager to grow within the high-tech industry. If you're highly motivated, resourceful, and grateful for the opportunity to build a long-term career in tech, we want you on our team!