Technical Account Manager Team Leader

Description

Paragon is a fast-growing cybersecurity startup, revolutionizing the industry with a groundbreaking product. We're looking for a passionate, experienced, and technically savvy Technical Account Manager Team Lead to manage our team of Technical Account Managers. If you're excited about solving complex challenges, collaborating with cutting-edge clients, and leading a high-performing team—this role is for you!

In this position, you'll lead a highly technical team that works closely with defense-related and security-focused clients. Your role will combine hands-on technical problem-solving, strategic planning, and fostering client relationships to ensure our customers' success and satisfaction.

Responsibilities

• Lead, mentor, and develop a team of technical account managers, fostering a culture of collaboration and excellence.
• Handle complex technical issues, including system troubleshooting and advanced problem-solving.
• Act as a technical escalation point for high-priority incidents and client-specific challenges.
• Gather insights from client interactions to optimize product performance and align with customer needs.
• Collaborate cross-functionally with Product Management and R&D to drive continuous product improvement.
• Partner closely with Customer Success teams to strategize on onboarding new accounts and identifying growth opportunities within existing ones.
• Maintain a deep understanding of client systems, ensuring seamless integration and long-term stability.
  
  

• 2+ years of proven experience managing technical teams, preferably in support, technical account management, or a similar role.
• 5+ years of hands-on experience in a technical support or Tier 3/4 role.
• Advanced experience with Linux/Unix systems.
• Proficiency with Docker/Kubernetes.
• Working knowledge of SQL/NoSQL databases and basic query writing.
• Strong understanding of networking concepts, including firewalls and network protocols.
• Exceptional troubleshooting and multitasking abilities.
• Strong interpersonal and communication skills, with fluency in spoken and written English.
• Ability to travel internationally (up to 20%).
  
  

• Programming experience in Python or Ansible.
• Experience with Bash scripting.
• Familiarity with ticketing and CRM systems (e.g., Salesforce, Jira).
• B.Sc. in Computer Science, Engineering, or equivalent technological experience.