Customer Success Development Representative

Who Connecteam is:

Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees.

Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.

About The Role:

As a Customer Success Development Representative (CSDR), you play a crucial role in driving customer engagement and retention by ensuring our clients connect with their Customer Success Manager (CSM). Your mission is to help customers recognize the value of these meetings, ensuring they get the most out of our platform while positively impacting our bottom line.

This role is a fantastic entry point into the tech industry, offering a chance to develop strong communication skills, build relationships with clients, and gain deep knowledge of customer success strategies.

Your main responsibilities will include:

• Engage with clients via outbound calls and emails to schedule meetings with their CSM.
• Communicate value—help customers understand why connecting with a CSM will enhance their experience and success.
• Drive impact by securing as many meetings as possible, as CSM meetings directly influence customer retention and expansion.
• Collaborate with the CS team to ensure smooth handoffs and alignment on customer needs.
• Work US hours (13:00-23:00, Monday-Friday) in a fast-paced, goal-driven environment.
  
  

• 1 year of customer facing experience
• Strong communication and interpersonal skills.
• A proactive, results-oriented mindset with the ability to handle objections.
• Highly organized with excellent time management.
• A team player who is eager to learn and grow within Customer Success and the tech industry.
  
  

• A unique opportunity to break into tech and gain hands-on experience in Customer Success.
• Work in a high-impact role where your efforts directly contribute to customer retention and company growth.
• Be part of a supportive, collaborative team with opportunities for professional development.
  
  

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.