Professional Services Team Lead

Rise is revolutionizing programmatic digital advertising with AI-powered auction optimization, driving greater efficiency in real-time bidding (RTB). Our algorithms ensure partners maximize revenue by reaching the right audience at the right moment.

At Rise, we’re on a mission to redefine how digital advertising works, and we’re doing it at scale with innovative solutions trusted by some of the largest industry leaders and top publishers across CTV, in-app, and web.

What makes us different? It’s our people. We believe happy employees make for exceptional work, so we prioritize creating a workplace where you’ll feel inspired, valued, and excited to start your day.

We are looking for a Professional Services Team Lead to lead our professional services team. This role involves managing team members, serving as a technical escalation point, and actively participating in daily operations. Reporting to the VP Of Technologies, the ideal candidate is a highly technical leader with proven management experience, capable of overseeing all operational activities end-to-end.

Responsibilities:

• Lead and manage the professional services team, overseeing programmatic activities and ensuring team growth and well-being.
• Develop strategies to optimize processes, enhance solutions, and improve productivity.
• Monitor product performance to ensure seamless operation and rapid incident resolution.
• Oversee multiple projects, ensuring timely and high-quality delivery of objectives.
• Analyze customer needs, identify challenges, and provide tailored solutions.
• Investigate technical issues, identify solutions, provide feedback, and escalate when needed.
• Collaborate with Product, DevOps, R&D, and Business Tech Leads to drive operational efficiency.
• Lead business and technical discussions with internal and external stakeholders.

Requirements:

• 2+ years of experience as an Professional Services/Operations/Technical Support Engineer Team Leader.
• Strong proficiency in SQL and Excel.
• Experience with HTML and JavaScript.
• Ability to lead, manage, and motivate a team of professional services engineers.
• Strong understanding of website development tools and troubleshooting methodologies.
• Basic knowledge of networking concepts (TCP/IP, HTTP, DNS).
• Ability to lead business discussions, present performance trends, and align goals with customers.
• Strong technical troubleshooting skills with the ability to dive deep into complex issues and determine root causes.
• Analytical mindset with experience in data analysis, metrics, and performance evaluation.
• Detail-oriented with excellent written and verbal communication skills.