Information Technology Technician

As an IT Helpdesk Technician at D-Fend Solutions, you’ll play a pivotal role in ensuring that our IT infrastructure remains robust, accessible, and secure for all internal and remote employees. This position demands high expertise in troubleshooting various hardware, software, network, and SaaS application issues. Your ability to resolve technical problems quickly and effectively will directly support our company’s mission of operational excellence and security.

Key Responsibilitie

• s:Manage, prioritize, and resolve incoming IT support requests through the ticketing system, maintaining clear and effective communication with end-user
• s.Diagnose and resolve complex issues related to hardware, software, networks, and SaaS applications with precision and efficienc
• y.Provide high-quality technical support to diverse internal and remote employees, ensuring swift and professional issue resolutio
• n.Identify recurring issues and work proactively to prevent future occurrences, enhancing system reliabilit
• y.Maintain accurate records of troubleshooting and resolution processes. Create and update documentation to support knowledge transfer within the IT tea

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Required Qualificatio

• ns:Fluent in English, with strong verbal and written communication skil
• ls.Minimum of 3-5 years as an IT Helpdesk/Support Technician, with proven hands-on experience in a fast-paced environme
• nt.Strong problem-solving abilities with advanced troubleshooting skills in network, hardware, and software issu
• es.Experience with Microsoft Windows workstations and serve
• rs.Proficiency in Google Workspace management or Office
• 365Understanding of Active Directory and user management within complex IT environmen
• ts.Strong service orientation with the ability to empathize with users and maintain a positive attitude under pressu
• re.Ability to work independently and effectively handle a dynamic worklo
• ad.Demonstrates a proactive, can-do approach with a solid commitment to continuous improveme
• nt.Ability to work well within and across departments, fostering positive relationships and supporting team succe
• ss.Strong organizational skills with attention to detail, ensuring reliable and thorough suppo
• rt.Availability to support offices abroad- after working hours and during the weeken

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Preferred Skills (Nice to Ha

• ve):Familiarity with advanced security solutions, such as XDR, firewalls, and threat detection tools, to assist in securing company syst
• ems.Working knowledge of VMware or other virtualization platforms to support virtual environme
• nts.Basic experience with cloud platforms (e.g., AWS, Azure) and Linux environments, contributing to our hybrid IT se
• tup.Knowledge of storage solutions for troubleshooting and managing data storage efficien